How to Spot, Avoid and Report Phishing Scams

Scammers know how valuable your personal and financial information is and they’ll attempt to trick you into sharing your private and confidential data to gain access to your bank account.

Don’t fall for fake – learn how to identify suspicious texts, emails and phone calls with these tips to help you spot, avoid and report phishing scams.


Be wary of unsolicited calls, texts or emails. Scammers may call, text or email you impersonating your bank. OlyFed will never ask you for your login credentials such as your PIN or password!

Look out for high-pressure tactics. Banks will never use scare tactics, threats or high-pressure language to get you to act quickly, but scammers will. Demands for urgent action should put you on high alert. Never give out your personal information like your social security number, login information, etc.

Woman on her laptop computer


Practice good password hygiene. Create strong, impersonal passwords or passphrases. Don’t reuse the same password on more than one account. Change your passwords often.

Set up multi-factor authentication.

Update your security software. This will protect your computer and phone from security threats, which could expose your personal or financial info to scammers.


Help fight scammers by reporting them. Forward suspected phishing emails to the Anti-Phishing Working Group at [email protected]. If you got a phishing text, forward it to SPAM (7726). Then report it to the Federal Trade Commission or call 1-877-FTC-HELP (382-4357).

If you feel you’ve been the victim of a scam, and you did provide personal or financial information, contact your bank immediately. Report your OlyFed card stolen by calling (360) 754-3400 during regular business hours. After hours, report a stolen debit card at 1-800-472-3272. Change your passwords and visit

Closely monitor credit reports. Obtain a free copy of your credit report once every 12 months from each of the 3 major credit reporting agencies (Experian, TransUnion, Equifax). If you feel your identity has been compromised, place a fraud alert on your accounts and/or freeze your credit by contacting the three credit reporting agencies.

Your Security Is Our Top Priority

As always, we’re here to help. Our personal bankers are dedicated to keeping your accounts safe and secure and they can help explain the best ways of setting passwords and accessing current fraud protection resources. For more information or if you have any concerns regarding your accounts with OlyFed, please don’t hesitate to contact us or call (360) 754-3400. We’re here to assist you!


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